Refund Policy
Last updated: March 2026
1. Preview Access and Pilots
Preview access and pilot environments are generally non-billable unless otherwise specified in writing. If a paid pilot is in place, refunds are handled according to the pilot agreement or order form rather than a generic self-serve trial policy.
2. Recurring Service Fees
Recurring service fees for professionally installed deployments are governed by the applicable order form, statement of work, or pilot agreement. Those documents define term length, renewal behavior, notice requirements, and any refund rights. Absent a written exception, recurring fees already earned for a live service period are generally non-refundable.
3. Deployment and Setup Fees
Deployment, professional setup, onboarding, integration design, and partner-coordination fees are professional services. Once those services have been delivered or scheduled, they may be non-refundable except where required by law or explicitly stated in writing.
4. Partner and Third-Party Costs
Hardware, field installation, integrator labor, and other third-party costs may be invoiced separately or passed through a partner. Those charges follow the terms of the relevant vendor, partner, or implementation agreement and may not be refundable by thAIng.
5. Billing Errors
If you believe you were charged in error, contact billing@thaing.ai promptly with the account email, invoice details, and a short description of the issue. We will investigate and correct verified billing errors as quickly as possible.
6. How to Request Review
To request a billing or refund review, email billing@thaing.ai with the workspace name, account email, and relevant invoice or payment details. We aim to review requests within 5-7 business days unless a separate enterprise SLA applies.
7. Contact
For billing questions or refund reviews, contact billing@thaing.ai. For general support, contact support@thaing.ai.