1. General Policy

At thAIng, we are committed to providing high-quality AI services to meet your business needs. However, if you are not satisfied with your purchase, we offer a flexible refund policy, subject to the terms and conditions outlined below.

2. Refund Eligibility

• Subscription Plans: Refunds for subscription services will only be considered within the first 14 days of the initial subscription purchase. After 14 days, the subscription is considered non-refundable, and the service will continue until the end of the billing cycle.
• Free Trial Period: If you cancel your subscription during the free trial period, you will not be charged, and no refunds will be applicable as no payment was made.
• Annual Plans: For annual subscription plans, refunds are available if cancellation is requested within 30 days of the purchase date. After 30 days, no partial refunds will be provided for the remaining period of the subscription.

3. How to Request a Refund

To request a refund, please contact us at support@thaing.ai with your account details and reason for the refund request. All refund requests will be reviewed and processed within 7-10 business days of receiving the request.

4. Non-Refundable Cases

• Partial Usage: Refunds are not available for services partially used or unused during the subscription period.
• Add-On Purchases: Additional services or one-time purchases (e.g., premium support, add-ons) are non-refundable after purchase.
• Enterprise Plan: Due to the custom nature of Enterprise subscriptions, refunds are not available once the service has commenced.

5. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately.

6. Contact Us
If you have any questions regarding our Refund Policy, please contact us at:
Email: support@thaing.ai